Q:Can you supply OEM &ODM service ?
A:Yes, but there is a minimum order quantity required.

Q:What kind of certificates your products have acquired ?
A:Most of our portable solar battery station products have acquired CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing
requirements.

Q:How long is the delivery time of your products?
A:The delivery time of different products is different, and the delivery time of portable power station is usually 1 month. The delivery period of household energy storage machine is generally 2-3 months.

Q:How do you ship the goods since they are high capacity battery ?
A:We have long-term cooperated forwarders who are professional at battery shipment.

Q:How long is the warranty? How to maintain the quality problem? How to deal with the quality problem?

A:Products below 1000W are guaranteed for 1 year, products between 1000W and 2000W are guaranteed for 2 years, and home system machine are guaranteed for 5 years.
For general minor problems, our company will issue maintenance instructions and express spare parts. Customers can repair and replace spare parts by themselves according to the instructions. If it cannot be repaired within the warranty period, our company will provide new product replacement.

Q:Can your machines carry refrigerators, coffee makers, and electric kettles?
A:Please read the product manual carefully for details. As long as the Noninductive load not over our rated load.

Q:Can you supply solar panels? Can you recommend the solar panels for each product?
A:We do not provide solar panels, if the customer needs, we can take customers to purchase. Please refer to the product
specification or operation manual for the matching solar panel of each product.